Two routes, and picking the right one saves you time. Anything touching your account — login, deposits, withdrawals, verification, bonuses — goes to the operator's Telegram support channel, because only they can act on it. Anything about this website, its content or a partnership comes to us through the form below.
These are operated by the platform, staffed by real people, and they are the only channels that can resolve an account issue. We cannot access your account — nobody at rs9game.site can — so anything account-specific must start here.
The direct line to the support team, staffed around the clock including weekends and holidays. Send a short description and a screenshot — there is no ticket number to quote and no queue to sit in.
Where new titles are announced, promotions are posted first and the current official app links stay pinned. If a download link ever misbehaves, the working one is here before it is anywhere else.
Use this form for anything about rs9game.site itself — a factual correction, a broken link, a content suggestion, a partnership enquiry or a privacy request. For account matters, please use the Telegram support channel above; we genuinely cannot help with those.
Thanks — your message has been noted. We aim to respond to website enquiries within two working days. If this was about your account, balance or a withdrawal, please also raise it on the Telegram support channel, since that is the only place it can actually be resolved.
A large share of the messages we receive are answered on the pages below. Have a look first — it will almost certainly be faster.
Deposits normally clear within a couple of minutes. If it has been longer, message the Telegram support channel with the transaction reference and the time it was made. Do not repeat the deposit while the first one is unresolved.
First withdrawals take longer because identity verification happens once. Check that any outstanding bonus wagering is complete and that the receiving account name matches your registered name — a mismatch is the most common cause of a hold.
If both are fine and the published window has passed, raise it on Telegram support with your transaction reference.
Use the password recovery option on the login screen; the reset code goes to your registered mobile number. If that number is no longer accessible, it becomes an identity-verification matter and needs to go through support directly.
See the download and setup guide for the full registration flow.
Check that the offer was actually selected on the promo screen at the time of deposit — some offers require opting in rather than applying automatically. Also confirm your deposit met the qualifying minimum.
Full conditions are on our bonus terms page. If everything checks out, support can look at the account directly.
Deposit limits, session reminders and cooling-off options are in your account settings inside the app. Full self-exclusion can be requested from the same menu or directly through support, and support will action it without argument.
Free confidential help is also available from organisations such as BeGambleAware.
No. We are an independent affiliate website. We have no access to accounts, balances, transactions or verification records, and we cannot credit a bonus or release a withdrawal. Everything account-related must go to the operator's support channel.
The Telegram channel is staffed 24 hours a day, every day. Send a short description and a screenshot and you will usually have an answer within minutes.
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